Our Shipping Policy

 

We are delighted to offer FREE standard shipping (Monday through Friday, between 8am and 5pm) for all orders within the contiguous United States. Our free standard shipping is defined as below:


  • For parcel items, standard shipping is defined as a no-signature required delivery to your mailbox, front door, or curbside
  • For freight items, standard shipping is defined as a signature-required threshold delivery into the garage or first dry area of your home. Standard shipping carriers will NOT carry your delivery up stairs or enter your home under any circumstance. For information about our white glove service, see Premium White Glove Service below.

Please call customer service at 888-908-2925 for shipping rates on all orders going to Alaska, Hawaii, Puerto Rico, and any US islands only accessible by ferry. For international shipping rates, please check out on our international site powered by Borderfree and learn more below under "International Shipping." If we are unable to provide you free shipping due to your location, you will be contacted by customer service to confirm your shipping rates before we process your order.

 

Estimated Shipping Times:

 

Estimated shipping times vary by product. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the amount of time your order will be in transit post-production once your order has left the factory:

 

Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.

Orders sent via a Freight Carrier are delivered on average 7-15 business days after the order leaves the factory.

Orders sent via a White Glove Service are delivered on average 7-15 business days after the order leaves the factory.

 

PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do NOT include production time.


When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery.

 

Premium White Glove Service


Some of our products are oversized, heavy, fragile or one of a kind, and you may elect to use our Premium White Glove Delivery service to ensure that your order arrives safely to your door. If you select white glove delivery at checkout (or otherwise request white glove delivery), you will be charged a $199 Premium White Glove Delivery fee for one order item or a $299 flat rate fee on orders of two items or more. When your order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. Our white glove deliveries are made Monday through Friday, 8 a.m. to 5 p.m. If you require a weekend delivery, there will be an additional cost on top of the standard Premium White Glove Delivery fee.


As part of our Premium White Glove Delivery service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials. Our white glove service is unable to provide assembly and construction, move existing furniture, or make any modifications to your home.

 

Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping charges plus a restocking fee will be deducted from your refund.

 

Please contact us ahead of time at 888-908-2925 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.

Assembly

 

Some of our items at KKH require assembly, which may be purchased at checkout for an additional $99. Assembly includes a 30-minute, non-technical assembly (e.g. attaching the legs to a table, inserting hardware, etc.) and does NOT include more involved assembly and construction or home modification (e.g. wiring lighting, hanging artwork, etc.).


Expedited Shipping


Expedited shipping is available on select items for an additional cost. Please email us at cs@kathykuohome.com to inquire about expediting your order.


International Shipping


We now ship to over 100 countries and territories. Click the flag at the top of our homepage to easily choose your shipping destination and preferred currency. Your order total shown at checkout is guaranteed at the current exchange rate. You can track your international orders here. Contact us for a custom quote on oversized items or for any additional questions on your international order. Our team of design specialists is always available to help.


All product prices on our international site are shown in your selected international currency. At Checkout, the order total shown is all–inclusive to cover all costs required to deliver your Kathy Kuo Home order—and it’s guaranteed at the exchange rate in effect the moment you complete your transaction. For example, if you live in the U.S. but wish to ship a gift to a recipient in another country, simply choose your shipping destination, then set your preferred currency to USD. Your order total will be shown in USD at checkout and is guaranteed to cover all costs.


Note: Due to size and/or product restrictions, we cannot ship certain items to international destinations. We do not accept returns on international orders.


Canada Shipping


We realize that 80% of our Canadian customers live within 60 miles of the border, so we have partnered with Kinek to receive packages conveniently along the border.


Kinek has created a US Border Network for Canadians. Here is a list of all the KinekPoints you may ship to for from Kathy Kuo Home for free. It's safe, efficient, and only costs $5 per package for pick up. Once your package arrives at one of the Kinek border locations, you will receive an Instant Message (SMS) and email notification letting you know it is ready to be picked up at a time of your convenience. Eliminate the need for costly duty, brokerage and shipping costs.


Sign up for feel or learn more, simply go to: www.kinek.com


For orders that are outside of a KinekPoint area, please contact us for an air freight quote.

 

 

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