RUGS

Terms & Conditions

Kathy Kuo Home only carries authorized inventory and maintains strong relationships with all of our vendors. As a part of these relationships, we respect our vendors' requests to be excluded from certain promotions.

Only one promo code may be applied per transaction; coupons may not be stacked; coupons cannot be applied to sale items.

Coupon codes are not valid for use on prior purchases and may not be used in conjunction with another promotional code.

Additional product exclusions not listed here may apply.

Please call us at 888-908-2925 or email us at cs@kathykuohome.com if you need assistance with your order.

Important Shipping Notice

Thank you for your continued support and for shopping at Kathy Kuo Home.

At this time, we are simultaneously experiencing an unprecedented volume of orders while navigating several supply chain and shipping difficulties due to COVID-19 and manufacturing delays. As a result, our customer service team is receiving a much higher than usual number of inquiries.

Your patience and graciousness speaks volumes as we work to respond to every customer service request. Our expert team is dedicated to getting back to you as quickly as possible, and we are diligently working internally to improve our response times.

Please note that due to carrier shipping constraints, we are subject to extended shipping delays from our delivery partners. Please expect potential shipping delays and reach out to our customer service team for your current estimated delivery date. Many of our items are made-to-order or custom pieces, and the shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Once items are in transit, they may take an additional 1-4 weeks to make it to your home.

If you are purchasing a gifting item, we encourage you to place order as early in advance as possible to receive your item by your preferred date.

If you have concerns about your order, please reach out to us via chat, phone or email.

Thank you once again for your patience and support during this time.
The Kathy Kuo Home Team

Thank you for shopping at Kathy Kuo Home! We deeply value your happiness and loyalty and are honored to be a part of your home furnishings and holiday celebrations this year.

That is why we want you to know how important it is to get your holiday shopping done as early as possible this year. Our dedicated team is working diligently on your orders, but we are experiencing an unprecedented volume of orders while navigating global supply chain, manufacturing and shipping delays. Your patience and graciousness speaks volumes as we work to respond to every customer service request.

Here is some important shipping info to know this holiday season:

Gift Items
If you are purchasing a gifting item, we encourage you to place your order as early in advance as possible to receive your item/s in time. Please refer to the product page for an estimated ship date and note that this does not include transit time. If the product page does not have an estimated ship date, please contact us to confirm the item is in stock.

In-Stock & Ready To Ship Items
Items marked in-stock and ready to ship will require order processing time, which varies by warehouse but typically takes 5-10 business days due to decreased warehouse staff and increased demand. Once your order is processed and shipped, delivery is subject to estimated carrier transit times:

In-stock parcel deliveries take 3-7 days transit time after the order is processed and shipped out.

In-stock standard truck deliveries take 2-3 weeks transit time after the order is processed and shipped out.

Made-To-Order or Backordered Items
Made-To-Order, custom or backordered items require extended time for order fulfillment. We encourage you to place your order now to secure the inventory for when the item become available to ship out.

Please note that out-of-stock and made-to-order items will not deliver in time for the holidays.

White Glove Delivery
Items that require or are upgraded to our Premium White Glove Delivery service takes 4-6 weeks transit time after the order is processed and shipped out. Please note that White Glove deliveries will not deliver in time for the holidays.

Thank you once again for your patience and support during this time.

If you have concerns about your order or estimated delivery times, please reach out to us via email with your order number or the item/s you would like to check on.

The Kathy Kuo Home Team

Thank you for shopping at Kathy Kuo Home! We deeply value your happiness and loyalty and are honored to be a part of your home design journey.

Our dedicated team is working diligently on your orders, but we are experiencing an unprecedented volume of orders while navigating global supply chain, manufacturing and shipping delays. Your patience and graciousness speaks volumes as we work to respond to every customer service request.

Here is some important shipping info to know:

Gift Items
If you are purchasing a gifting item, we encourage you to place your order as early in advance as possible to receive your item/s in time. Please refer to the product page for an estimated ship date and note that this does not include transit time. If the product page does not have an estimated ship date, please contact us to confirm the item is in stock.

In-Stock & Ready To Ship Items
Items marked in-stock and ready to ship will require order processing time, which varies by warehouse but typically takes 5-10 business days due to decreased warehouse staff and increased demand. Once your order is processed and shipped, delivery is subject to estimated carrier transit times:

In-stock parcel deliveries take 3-7 days transit time after the order is processed and shipped out.

In-stock standard truck deliveries take 2-3 weeks transit time after the order is processed and shipped out.

Made-To-Order or Backordered Items
Made-To-Order, custom or backordered items require extended time for order fulfillment. We encourage you to place your order now to secure the inventory for when the item become available to ship out.

White Glove Delivery
Items that require or are upgraded to our Premium White Glove Delivery service takes 4-6 weeks transit time after the order is processed and shipped out.

Thank you once again for your patience and support during this time.

If you have concerns about your order or estimated delivery times, please reach out to us via email with your order number or the item/s you would like to check on.

The Kathy Kuo Home Team