Contact Us
Product Review Policy
Damages Policy
Privacy Policy
Terms & Conditions
International Shipping
Affirm Monthly Financing
Gift Cards
Price Match Guarantee
Canceling an Order
Payment & Stock Status
My Account Information
My Order History
My Addresses
My Pay Methods
My Wishlist
My Reviews
About Us
Trade Program
Affiliate & Influencer Program
Southampton Store
Press & Media

Our Products

Where can I find product care information?
Here! Read through our FAQs below for some of our most commonly asked product questions. You can also visit The Designer’s Handbook on the blog for tons of product care related articles, such as our Textile and Fabric Guide and our Hard Goods Guide. Additionally, some of our trickier products have a product care tab on their specific product page.

How do I care for your wood products?
For all of our wood products, our go-to is Modern Masters’ Dead Flat Varnish. Apply a few thin coats of the varnish with a dry soft sponge to protect the wood. And don’t worry—applying this varnish will not leave a sheen; instead, the varnish will retain the wood’s natural beauty while enhancing the grain (keeping you safe from splinters!) and preventing drying and cracking. If you want to apply a wax, our favorite is Howard’s Feed-N-Wax. For upkeep, make sure to use coasters and placemats to prevent unwanted stains and marks. To clean, water and a mild soap solution is perfect for any smudges.

How do I care for metal products?
Our go-to for everything metal is Rust-Oleum. They offer a variety of sprays and finishes that can be tailored to specific types of metal products, depending on your needs. Say goodbye to the tin man and hello to well protected, shimmering metal.

How do I care for your fabrics and upholstery?
It’s evitable. Whether it’s the pets or the kids or… you (we promise, we didn’t see you do it, it could have been anyone!), fabric and upholstery has to be protected and will need to be cleaned. For this, we’re fierce advocates of Scotchgard. Their website gives a great breakdown of their different products. Additionally, we highly recommend reading over our own Textile and Fabric Guide, which covers everything you need to know about the fabrics and upholstery on our site in great detail!

What size chandelier should I purchase for my size dining table?
Hang your chandelier so that its lowest point is 30-34 inches from the tabletop (we always suggest leaning toward the higher end of this margin). The diameter for a chandelier hung over a table should be one foot less than the width of the tabletop to avoid hitting heads. If you want to place two smaller chandeliers over a long table, choose a diameter that’s about one-third of the width of the table. All of this information and more can be found on our blog on the Chandelier Cheat Sheet.

What size chandelier should I buy for my ceiling height?
Use this great ratio: 2.5 inches in fixture height per 1 foot of room height.

Does the height of chandelier/pendant include the chain/pole?
No, it is just the height of the fixture. The chain/pole can usually be adjusted.

How much wallpaper do I need for my wall?
Follow our steps, and you’ll be good to go:

  1. Measure the length of each wall in inches, and then measure the height of the room from ceiling to floor in inches. Inches gives a more accurate measurement than ft.
  2. Add together the lengths of each wall in the room, and then multiply that sum by the height of the room. The result will be your wall area in inches.
  3. To convert to square feet, simply divide your result by 144.
  4. Measure out the square footage of windows, doors and other large openings, and deduct this amount from your calculation.
  5. Check the roll label for how much square foot coverage the roll gives, and ensure the roll coverage is more than the total wall square footage.
  6. In general, we suggest ordering one more roll than you may need. It’s always better to be safe in these situations.


Can your wallpaper be removed?
No, our current wallpaper is paper and it will rip. Need help deciding? Check out our wallpapering tips on our blog The Kuotes.

Can any of your lighting be rewired for international locations (Australia, Europe, etc.)?
Some of our lighting pieces have this option, but not all of them. Please call customer service at 1-888-908-2925, and our design-savvy staff can help you select a lighting fixture that has rewiring available and also suits your design. Note that rewiring services takes a period of about 4 weeks and will cost an additional fee for that additional labor.

Is your lighting UL listed?
Yes. All of our lighting is UL listed.

Call Us
Mon - Fri 9am to 9pm EST.
Sat - Sun 12pm to 9pm EST.
Online Message
close button

Terms & Conditions

Kathy Kuo Home only carries authorized inventory and maintains strong relationships with all of our vendors. As a part of these relationships, we respect our vendors' requests to be excluded from certain promotions. Due to this reason, the following brands are excluded from the current sale: Adriana Hoyos, Anewall, Aristot, Arteriors, Assouline, Aurosi, Baobab, BellaNotte, Bernhardt, Bungalow 5, CaneLine, Castelle, Charles Farris, Cisco, Classic Home, Copeland, Cozy Earth, Currey & Company, Dockatot, E.E. Teepees, Essentials for Living, Gabby Home, Georg Jensen, Interlude Home, John Richards, Kim Seybert, Kingsley Bate, Lenox, Lil Pyar, L’Objet, Little Giraffe, Lladro, LLoyd Flanders, Match 1995, Mathew Williamson, Michael Aram, Mimish, Million Dollar Baby, Milton & Goose, Miyabi, Modloft, Monte, MUHLE, Nestig, Nico & Yeye, Noir, Nook Sleep, Nude Glass, Oeuf, Oilo Studio, Oly Studio, Palecek, Phaidon, Phillips Collection, Resource Decor, Simon Pearce, Senteurs d’Orient, Snurk, Staub, Steiff, Stokke, Studioduc, Summer Classics, Sunset West, Tala, TENEUS, Universal, Vista Alegre, Woodbridge, Wolf 1834, Yves Delorme, Zwilling. Coupon codes are not valid for use on prior purchases and may not be used in conjunction with another promotional code.

Additional product exclusions not listed here may apply.

close button

Important Shipping Notice

Thank you for your continued support and for shopping at Kathy Kuo Home.

At this time, we are simultaneously experiencing an unprecedented volume of orders while navigating several supply chain and shipping difficulties due to COVID-19 and manufacturing delays. As a result, our customer service team is receiving a much higher than usual number of inquiries.

Your patience and graciousness speaks volumes as we work to respond to every customer service request. Our expert team is dedicated to getting back to you as quickly as possible, and we are diligently working internally to improve our response times.

Please note that due to carrier shipping constraints, we are subject to extended shipping delays from our delivery partners. Please expect potential shipping delays and reach out to our customer service team for your current estimated delivery date. Many of our items are made-to-order or custom pieces, and the shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Once items are in transit, they may take an additional 1-4 weeks to make it to your home.

If you are purchasing a gifting item, we encourage you to place order as early in advance as possible to receive your item by your preferred date.

If you have concerns about your order, please reach out to us via chat, phone or email.

Thank you once again for your patience and support during this time.
The Kathy Kuo Home Team

Thank you for shopping at Kathy Kuo Home! We deeply value your happiness and loyalty and are honored to be a part of your home furnishings and holiday celebrations this year.

That is why we want you to know how important it is to get your holiday shopping done as early as possible this year. Our dedicated team is working diligently on your orders, but we are experiencing an unprecedented volume of orders while navigating global supply chain, manufacturing and shipping delays. Your patience and graciousness speaks volumes as we work to respond to every customer service request.

Here is some important shipping info to know this holiday season:

Gift Items
If you are purchasing a gifting item, we encourage you to place your order as early in advance as possible to receive your item/s in time. Please refer to the product page for an estimated ship date and note that this does not include transit time. If the product page does not have an estimated ship date, please contact us to confirm the item is in stock.

In-Stock & Ready To Ship Items
Items marked in-stock and ready to ship will require order processing time, which varies by warehouse but typically takes 10-20 business days due to decreased warehouse staff and increased demand. Once your order is processed and shipped, delivery is subject to estimated carrier transit times:

In-stock parcel deliveries take 3-7 days transit time after the order is processed and shipped out.

In-stock standard truck deliveries take 2-3 weeks transit time after the order is processed and shipped out.

Made-To-Order or Backordered Items
Made-To-Order, custom or backordered items require extended time for order fulfillment. We encourage you to place your order now to secure the inventory for when the item become available to ship out.

Please note that out-of-stock and made-to-order items will not deliver in time for the holidays.

White Glove Delivery
Items that require or are upgraded to our Premium White Glove Delivery service takes 4-6 weeks transit time after the order is processed and shipped out. Please note that White Glove deliveries will not deliver in time for the holidays.

Thank you once again for your patience and support during this time.

If you have concerns about your order or estimated delivery times, please reach out to us via email with your order number or the item/s you would like to check on.

The Kathy Kuo Home Team

close button

Our current 20% OFF sale promotion is available on most items when you use code HOLIDAY20 at checkout. Exclusions may apply.

You can earn a cash back OmniCard Visa® Reward Card on all orders placed today. Your total amount cash back is dependent on your pre-tax order total as follows:

Your Order Total Your Gift Card Total Your Cash Back Savings
$1,500 - $2,999 $50 3.3%
$3,000 - $4,999 $100 3.3%
$5,000 - $6,999 $200 4.0%
$7,000 - $9,999 $300 4.3%
$10,000+ $500 5.0%

Once your order is processed, you will receive your Visa® Reward Card via the email associated with your order within 48 hours. If you do not receive your gift card within 48 hours, please contact

If you make a return or cancellation, your order will be refunded less the amount of your Visa® Reward Card. The offer is not valid on international orders.

Your Visa Reward Virtual Account will be issued by MetaBank , Member FDIC, pursuant to a license from Visa U.S.A., Inc. Your OmniCard Visa® Reward Card can be redeemed at every internet, mail order and telephone merchant everywhere Visa debit cards are accepted. This OmniCard Visa® Reward Card expires after 6 months. This OmniCard Visa® Reward Card is not reloadable. No cash or ATM access. The OmniCard Visa® Reward Card cannot be used for gambling or to make pre-authorized or recurring bill payments. This OmniCard Visa® Reward Card is not refundable at retail locations. For cardholder services and balance inquiries, visit or call 1-877-357-4975.

The below brands are not eligible for the current sale promotion: Arteriors, Bella Notte, Cisco, Kingsley Bate, Palecek, Oilo Studio

Coupon codes are not valid in conjunction with this promotion. Additional product exclusions may apply. This offer ends 12/14.

close button

Shop Here, Ship Anywhere!

We offer international shipping on all items to countries across the globe—from Australia to Zimbabwe. Bring beautiful design to your very own corner of the world.


Note: Once you place your order, a Kathy Kuo Home logistics expert will be in touch with your international shipping cost within 2 business days via email. International orders will not be considered final and will not be charged until you approve the international shipping costs.


close button

Contact Us

Customer Service


Mon - Fri 9am - 9pm EST

Sat - Sun 12pm - 9pm EST

Interior Design Services


Mon - Fri 9am - 6pm EST

Trade Specialists


Mon - Fri 9am - 6pm EST

Southampton Store


Open 12:00PM - 5:00PM EST

Closed Wednesdays