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ABOUT KATHY KUO HOME
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Shipping
 
For orders within the contiguous 48 United States, we offer complimentary shipping by either a common carrier, FedEx or UPS depending on the details of the order. 

Please note that all white glove shipments are by appointment only. You will receive a phone call 48 hours prior to delivery to set up a mutually convenient time and date for delivery. Please note that all delivery attempts will be made only once. Additional delivery attempts are subject to a $60 additional delivery surcharge. If delivery cannot be made within 7 business days after a courtesy phone call has been made, an additional $20 per day will be assessed for local DC storage charges. If you require a specific date and time for delivery, a $125 time stop surcharge will be added to your order.
 
Shipping to HI, AK and PR will incur a $300 additional shipping surcharge. Please note that we assess these orders manually for larger freight items as the additional charge may exceed $300. 
 
 
Shipping Time
 
Our handling times vary by product. Each item is carefully packed and crated, and our handling times vary between one to two weeks. It takes an additional 2-3 weeks after the item leaves the warehouse for the item to leave your home depending on your proximity to our various warehouse locations. A tracking ID will be emailed to you on the day your order leaves our warehouse so that you may track the package yourself. Please note that the best way to estimate shipping time is to look at the "shipping" tab available on each individual product page. 
 
 
Expedited Time
 
Expedited shipping is available on select items. Please contact our customer service team to inquire about expediting a specific order. 
On certain occasions, we can expedite within 2-3 business days for an up-charge on large freighted items. Please call us for more details. 
 
 
International Shipping

 

International Shipping Powered by Bongo International Checkout

 

We have partnered with Bongo International to service our international customers. Once you have created your shopping Cart, choose the "International Checkout" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment. Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
 
 
Canada Shipping
 
We realize that 80% of our Canadian customers live within 60 miles of the border, so we have partnered with Kinek to receive packages conveniently along the border. 
 
Kinek has created a US Border Network for Canadians. Here is a list of all the KinekPoints you may ship to for from Kathy Kuo Home for free. It's safe, efficient, and only costs $5 per package for pick up. Once your package arrives at one of the Kinek border locations, you will receive an Instant Message (SMS) and email notification letting you know it is ready to be picked up at a time of your convenience. Eliminate the need for costly duty, brokerage and shipping costs. 
 
Sign up for freel or learn more, simply go to: www.kinek.com
 
For orders that are outside of a KinekPoint area, please contact us for an air freight quote.
 
 
Questions?
 
Please contact us for an immediate response. We strive to return all emails within 24 hours.
 
Thank you!

 
 
Returns & Exchanges
 
Our goal is to offer you the finest furniture and home decor products in the world right here on our e-boutique. But we all know the old adage (perhaps Forrest Gump says it best), and the truth isthings just don't always work out the way we want them to. But at Kathy Kuo Home, the journey doesn't end there! If you aren't satisfied with your purchase, let us know within 72 hours of receiving your item and we'll make every effort to get things back on track. We can't guarantee an error-free world, but we can guarantee that your happiness is our number one priority.
 
Here's the deal: Our return policy is specific to each product. Please check the product page "returns" tab for details on the return policy for the specific product you're purchasing. Your product will have the one of the following return policies:
  • Product can be returned. The customer is required to pay for the return shipping cost plus our initial shipping costs.
  • Product can be returned. The customer is required to pay for the return shipping cost plus our initial shipping costs and a restocking fee (typically 25%, but this amount may vary).
  • Product cannot be returned as it is a final sale item.
So, what do we need from you? Please keep all of the original packaging. Items without original packaging cannot be approved for returns. As we work with multiple warehouses, we will reach out to you with the appropriate address for return. 
 
To expedite your return, just log into your account. Go to "My Order History" and follow the directions for return.
 


Damaged Items
 
If an item is damaged in transit, we will offer the best and fastest solution available to guarantee your satisfaction. For most incidents, damage is minor and can be repaired by one of our professionally certified furniture repair medics near you. Our medics will restore your item to its brand new condition and  you won't have to deal with the wait time for a replacement item to be packaged and shipped to you. In the event of more extended damage, we will work with you to come to a money back or discount agreement that meets your satisfaction. If the damages are beyond repair, we will ship out a replacement item immediately or credit you for the merchandise.
 
Please allow up to 2 weeks for a replacement of in-stock items. Note again that damage claims must be received within 72 hours of the item arriving. Please inspect your merchandise carefully, and refuse the shipment if your item is damaged beyond repair.
 
For all damages, please let us know immediately by phone or email and share with us the following information:
 
1. Digital snapshots of the damaged product and the packaging it came in. These photos help us assess how the damage happened and help us make changes to prevent future items from incurring similar damages. Digital images are mandatory for processing a damage claim. Damage claims without documented images will not be reviewed. We recommend uploading the photos to your account directly. 
 
2. Your reason for the return as it relates to shipping damages or a manufacturing defect. Any additional details that may help us understand the problem are also helpful and welcomed.
 
 

Questions?
 
Please contact us for an immediate response. We strive to return all emails within 24 hours.

Thank you!


 
MORE WAYS TO REACH US
Call Us
Hours
Mon - Fri 9am to 9pm EST.
Sat - Sun 12pm to 9pm EST.
Email
cs@kathykuohome.com
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Terms & Conditions

Kathy Kuo Home only carries authorized inventory and maintains strong relationships with all of our vendors. As a part of these relationships, we respect our vendors' requests to be excluded from certain promotions. Due to this reason, the following brands are excluded from the current sale: Adriana Hoyos, Anewall, Aristot, Arteriors, Assouline, Aurosi, Baobab, BellaNotte, Bernhardt, Bungalow 5, CaneLine, Castelle, Charles Farris, Cisco, Classic Home, Copeland, Cozy Earth, Currey & Company, Dockatot, E.E. Teepees, Essentials for Living, Gabby Home, Georg Jensen, Interlude Home, John Richards, Kim Seybert, Kingsley Bate, Lenox, Lil Pyar, L’Objet, Little Giraffe, Lladro, LLoyd Flanders, Match 1995, Mathew Williamson, Michael Aram, Mimish, Million Dollar Baby, Milton & Goose, Miyabi, Modloft, Monte, MUHLE, Nestig, Nico & Yeye, Noir, Nook Sleep, Nude Glass, Oeuf, Oilo Studio, Oly Studio, Palecek, Phaidon, Phillips Collection, Resource Decor, Simon Pearce, Senteurs d’Orient, Snurk, Staub, Steiff, Stokke, Studioduc, Summer Classics, Sunset West, Tala, TENEUS, Universal, Vista Alegre, Woodbridge, Wolf 1834, Yves Delorme, Zwilling. Coupon codes are not valid for use on prior purchases and may not be used in conjunction with another promotional code.

Additional product exclusions not listed here may apply.

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Important Shipping Notice

Thank you for your continued support and for shopping at Kathy Kuo Home.

At this time, we are simultaneously experiencing an unprecedented volume of orders while navigating several supply chain and shipping difficulties due to COVID-19 and manufacturing delays. As a result, our customer service team is receiving a much higher than usual number of inquiries.

Your patience and graciousness speaks volumes as we work to respond to every customer service request. Our expert team is dedicated to getting back to you as quickly as possible, and we are diligently working internally to improve our response times.

Please note that due to carrier shipping constraints, we are subject to extended shipping delays from our delivery partners. Please expect potential shipping delays and reach out to our customer service team for your current estimated delivery date. Many of our items are made-to-order or custom pieces, and the shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Once items are in transit, they may take an additional 1-4 weeks to make it to your home.

If you are purchasing a gifting item, we encourage you to place order as early in advance as possible to receive your item by your preferred date.

If you have concerns about your order, please reach out to us via chat, phone or email.

Thank you once again for your patience and support during this time.
The Kathy Kuo Home Team

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Our current 20% OFF sale promotion is available on most items when you use code HOLIDAY20 at checkout. Exclusions may apply.

You can earn a cash back OmniCard Visa® Reward Card on all orders placed today. Your total amount cash back is dependent on your pre-tax order total as follows:

Your Order Total Your Gift Card Total Your Cash Back Savings
$1,500 - $2,999 $50 3.3%
$3,000 - $4,999 $100 3.3%
$5,000 - $6,999 $200 4.0%
$7,000 - $9,999 $300 4.3%
$10,000+ $500 5.0%

Once your order is processed, you will receive your Visa® Reward Card via the email associated with your order within 48 hours. If you do not receive your gift card within 48 hours, please contact cs@kathykuohome.com.

If you make a return or cancellation, your order will be refunded less the amount of your Visa® Reward Card. The offer is not valid on international orders.

Your Omnicard.com Visa Reward Virtual Account will be issued by MetaBank , Member FDIC, pursuant to a license from Visa U.S.A., Inc. Your OmniCard Visa® Reward Card can be redeemed at every internet, mail order and telephone merchant everywhere Visa debit cards are accepted. This OmniCard Visa® Reward Card expires after 6 months. This OmniCard Visa® Reward Card is not reloadable. No cash or ATM access. The OmniCard Visa® Reward Card cannot be used for gambling or to make pre-authorized or recurring bill payments. This OmniCard Visa® Reward Card is not refundable at retail locations. For cardholder services and balance inquiries, visit www.omnicard.com/cards or call 1-877-357-4975.

The below brands are not eligible for the current sale promotion: Arteriors, Bella Notte, Cisco, Kingsley Bate, Palecek, Oilo Studio

Coupon codes are not valid in conjunction with this promotion. Additional product exclusions may apply. This offer ends 12/14.

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Shop Here, Ship Anywhere!

We offer international shipping on all items to countries across the globe—from Australia to Zimbabwe. Bring beautiful design to your very own corner of the world.

CONTINUE SHOPPING

Note: Once you place your order, a Kathy Kuo Home logistics expert will be in touch with your international shipping cost within 2 business days via email. International orders will not be considered final and will not be charged until you approve the international shipping costs.

 

 
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Contact Us

Customer Service

1-888-908-2925 cs@kathykuohome.com

Mon - Fri 9am - 9pm EST

Sat - Sun 12pm - 9pm EST

Interior Design Services

1-888-908-3486 designs@kathykuohome.com

Mon - Fri 9am - 6pm EST

Trade Specialists

1-888-505-3922 trade@kathykuohome.com

Mon - Fri 9am - 6pm EST

Southampton Store

631-377-3213 southampton@kathykuohome.com

Open Daily 11am - 6pm EST