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Our Returns Policy

 

We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world to ensure you'll love every KKH item in your home. The design details, quality, safety, and sustainability of our products will meet, if not exceed, your expectations. We hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take returnable items in an unused condition fit for resale within 7 days of delivery. (Note: Exclusions apply. See below).

 

Is My Item Returnable?

 

Not every item on our site is eligible for a return. You can find out if your item is eligible for return on the item’s product detail page under the “Returns” heading. We do not accept returns on Final Sale items. Please note, we also do not accept returns on:

  • wired or assembled products
  • custom made to order items
  • used items or items without original packaging
  • altered items (repainted, refinished, cut, etc.)
  • final sale items or gift cards
  • international orders and orders outside of the contiguous US

 

How Do I Return My Item?

 

If you are returning an item, please keep your item’s original packaging and request a return immediately to receive a Return Authorization (RA) number. To request a return, go to the My Order History section of your Kathy Kuo Home account: https://www.kathykuohome.com/MyAccount/Order. Click the drop down menu under the Action column of the item you would like to return and select “Return.” If you do not know your order number, you can locate it by looking at your order confirmation email. You may alternatively request a return by reaching out to our customer service team via email at cs@kathykuohome.com or by phone at 888-908-2925. If you have any questions about processing your return, do not hesitate to contact us. NOTE: To request a return for an item delivered via our Premium White Glove Delivery, you MUST call our customer service team at 888-908-2925.

 

Once you request your return, we will send you a return label with the appropriate return address and RA number within five business days of your return request. You will then have 14 days to return your item. Note that all items shipped back without an RA number or outside the 14 day return period will not be accepted and will be returned to you. We cannot accept returns without the the original packaging. Please note, products may only be returned from the location of original delivery.

 

How Can I Receive My Refund?

 

We offer two options regarding your refund for a return:

 

1. KKH Store Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of outbound and return shipping. If you return for store credit, all restocking fees are waived and covered by Kathy Kuo Home.

 

2. Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less the cost of outbound and return shipping AND up to a 15% restocking fee for stocked items or a 30% restocking fee for custom items.

 

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at at any time.

 

Why Do You Assess Restocking Fees On Returns?

 

When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. Because we provide our customers free standard shipping on all items over $100 and absorb that cost, we must assess restocking fees on returns to account for the quanitity of returned items that cannot be accepted or resold.

 

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Terms & Conditions

The following brands are excluded from all Kathy Kuo Home promotions: Arteriors, Bella Notte, Cisco, Eloquence, Kingsley Bate, Palecek, Oilo Studio, Simon Pearce Coupon codes are not valid for use on prior purchases and may not be used in conjunction with another promotional code or referral credits and is not transferable. Additional product exclusions may apply.

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Our current 20% OFF sale promotion is available on most items when you use code HOLIDAY20 at checkout. Exclusions may apply.

You can earn a cash back OmniCard Visa® Reward Card on all orders placed today. Your total amount cash back is dependent on your pre-tax order total as follows:

Your Order Total Your Gift Card Total Your Cash Back Savings
$1,500 - $2,999 $50 3.3%
$3,000 - $4,999 $100 3.3%
$5,000 - $6,999 $200 4.0%
$7,000 - $9,999 $300 4.3%
$10,000+ $500 5.0%

Once your order is processed, you will receive your Visa® Reward Card via the email associated with your order within 48 hours. If you do not receive your gift card within 48 hours, please contact cs@kathykuohome.com.

If you make a return or cancellation, your order will be refunded less the amount of your Visa® Reward Card. The offer is not valid on international orders.

Your Omnicard.com Visa Reward Virtual Account will be issued by MetaBank , Member FDIC, pursuant to a license from Visa U.S.A., Inc. Your OmniCard Visa® Reward Card can be redeemed at every internet, mail order and telephone merchant everywhere Visa debit cards are accepted. This OmniCard Visa® Reward Card expires after 6 months. This OmniCard Visa® Reward Card is not reloadable. No cash or ATM access. The OmniCard Visa® Reward Card cannot be used for gambling or to make pre-authorized or recurring bill payments. This OmniCard Visa® Reward Card is not refundable at retail locations. For cardholder services and balance inquiries, visit www.omnicard.com/cards or call 1-877-357-4975.

The below brands are not eligible for the current sale promotion: Arteriors, Bella Notte, Cisco, Eloquence, Kingsley Bate, Palecek, Oilo Studio, Simon Pearce

Coupon codes are not valid in conjunction with this promotion. Additional product exclusions may apply. This offer ends 12/14/19.