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Our Returns Policy

We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world to ensure you'll love every KKH item in your home. The design details, quality, safety, and sustainability of our products will meet, if not exceed, your expectations. We hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take returnable items in an unused condition fit for resale within 7 days of delivery. (Note: Exclusions apply. See below). All returns over $100 are subject to a 20% restocking fee. Shipping fees are non refundable. Any item under $100 will have a flat return fee of $15.

Is My Item Returnable?

Not every item on our site is eligible for a return. You can find out if your item is eligible for return on the item’s product detail page under the “Returns” heading. We do not accept returns on Final Sale items. Please note, we also do not accept returns on:

  • Wired or assembled products
  • Custom made to order items
  • Used items or items without original packaging
  • Altered items (repainted, refinished, cut, etc.)
  • Final sale items or gift cards
  • International orders and orders outside of the contiguous US

How Do I Return My Item?

If you are returning an item, please keep your item’s original packaging and request a return immediately to receive a Return Authorization (RA) number. To request a return, go to the My Order History section of your Kathy Kuo Home account: https://www.kathykuohome.com/MyAccount/Order. Click the drop down menu under the Action column of the item you would like to return and select “Return.” If you do not know your order number, you can locate it by looking at your order confirmation email. You may alternatively request a return by reaching out to our customer service team via email at cs@kathykuohome.com or by phone at 888-908-2925. If you have any questions about processing your return, do not hesitate to contact us. NOTE: To request a return for an item delivered via our Premium White Glove Delivery, you MUST call our customer service team at 888-908-2925.

What Is Your In-Store Return Policy?

If you're not completely satisfied with your in-store purchase, we'll gladly take returnable items within 30 days of purchase if the item is unused with receipts and all original packaging. Salable items without a receipt or original packaging may be returned for store credit only. If you purchased your item online, please call our Southampton location or contact southampton@kathykuohome.com to verify if your item is eligible for an in-store return. Please note, fine art, vintage and final sale items are not returnable. You may view our online Return Policy here.

Once you request your return, we will send you a return label with the appropriate return address and RA number within five business days of your return request. You will then have 14 days to return your item. Note that all items shipped back without an RA number or outside the 14 day return period will not be accepted and will be returned to you. We cannot accept returns without the the original packaging. Please note, products may only be returned from the location of original delivery.

How Can I Receive My Refund?

We offer two options regarding your refund for a return:

1. KKH Store Credit: Receive your refund in the form of store credit for the merchandise price, less a 20% restocking fee and cost of outbound shipping.

2. Original Form of Payment: Receive your refund to your original form of payment for the merchandise price, less a 20% restocking fee and cost of outbound shipping.

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at at any time.

Why Do You Assess Restocking Fees On Returns?

When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. We must assess restocking fees on returns to account for the labor associated and the quantity of returned items that cannot be accepted or resold.

 

MORE WAYS TO REACH US
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Hours
Mon - Fri 9am to 9pm EST.
Sat - Sun 12pm to 9pm EST.
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cs@kathykuohome.com
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Terms & Conditions

Kathy Kuo Home only carries authorized inventory and maintains strong relationships with all of our vendors. As a part of these relationships, we respect our vendors' requests to be excluded from certain promotions.

Only one promo code may be applied per transaction; coupons may not be stacked; coupons cannot be applied to sale items.

Coupon codes are not valid for use on prior purchases and may not be used in conjunction with another promotional code.

Additional product exclusions not listed here may apply.

Please call us at 888-908-2925 or email us at cs@kathykuohome.com if you need assistance with your order.

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Important Shipping Notice

Thank you for your continued support and for shopping at Kathy Kuo Home.

At this time, we are simultaneously experiencing an unprecedented volume of orders while navigating several supply chain and shipping difficulties due to COVID-19 and manufacturing delays. As a result, our customer service team is receiving a much higher than usual number of inquiries.

Your patience and graciousness speaks volumes as we work to respond to every customer service request. Our expert team is dedicated to getting back to you as quickly as possible, and we are diligently working internally to improve our response times.

Please note that due to carrier shipping constraints, we are subject to extended shipping delays from our delivery partners. Please expect potential shipping delays and reach out to our customer service team for your current estimated delivery date. Many of our items are made-to-order or custom pieces, and the shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Once items are in transit, they may take an additional 1-4 weeks to make it to your home.

If you are purchasing a gifting item, we encourage you to place order as early in advance as possible to receive your item by your preferred date.

If you have concerns about your order, please reach out to us via chat, phone or email.

Thank you once again for your patience and support during this time.
The Kathy Kuo Home Team

Thank you for shopping at Kathy Kuo Home! We deeply value your happiness and loyalty and are honored to be a part of your home furnishings and holiday celebrations this year.

That is why we want you to know how important it is to get your holiday shopping done as early as possible this year. Our dedicated team is working diligently on your orders, but we are experiencing an unprecedented volume of orders while navigating global supply chain, manufacturing and shipping delays. Your patience and graciousness speaks volumes as we work to respond to every customer service request.

Here is some important shipping info to know this holiday season:

Gift Items
If you are purchasing a gifting item, we encourage you to place your order as early in advance as possible to receive your item/s in time. Please refer to the product page for an estimated ship date and note that this does not include transit time. If the product page does not have an estimated ship date, please contact us to confirm the item is in stock.

In-Stock & Ready To Ship Items
Items marked in-stock and ready to ship will require order processing time, which varies by warehouse but typically takes 10-20 business days due to decreased warehouse staff and increased demand. Once your order is processed and shipped, delivery is subject to estimated carrier transit times:

In-stock parcel deliveries take 3-7 days transit time after the order is processed and shipped out.

In-stock standard truck deliveries take 2-3 weeks transit time after the order is processed and shipped out.

Made-To-Order or Backordered Items
Made-To-Order, custom or backordered items require extended time for order fulfillment. We encourage you to place your order now to secure the inventory for when the item become available to ship out.

Please note that out-of-stock and made-to-order items will not deliver in time for the holidays.

White Glove Delivery
Items that require or are upgraded to our Premium White Glove Delivery service takes 4-6 weeks transit time after the order is processed and shipped out. Please note that White Glove deliveries will not deliver in time for the holidays.

Thank you once again for your patience and support during this time.

If you have concerns about your order or estimated delivery times, please reach out to us via email with your order number or the item/s you would like to check on.

The Kathy Kuo Home Team

Thank you for shopping at Kathy Kuo Home! We deeply value your happiness and loyalty and are honored to be a part of your home design journey.

Our dedicated team is working diligently on your orders, but we are experiencing an unprecedented volume of orders while navigating global supply chain, manufacturing and shipping delays. Your patience and graciousness speaks volumes as we work to respond to every customer service request.

Here is some important shipping info to know:

Gift Items
If you are purchasing a gifting item, we encourage you to place your order as early in advance as possible to receive your item/s in time. Please refer to the product page for an estimated ship date and note that this does not include transit time. If the product page does not have an estimated ship date, please contact us to confirm the item is in stock.

In-Stock & Ready To Ship Items
Items marked in-stock and ready to ship will require order processing time, which varies by warehouse but typically takes 10-20 business days due to decreased warehouse staff and increased demand. Once your order is processed and shipped, delivery is subject to estimated carrier transit times:

In-stock parcel deliveries take 3-7 days transit time after the order is processed and shipped out.

In-stock standard truck deliveries take 2-3 weeks transit time after the order is processed and shipped out.

Made-To-Order or Backordered Items
Made-To-Order, custom or backordered items require extended time for order fulfillment. We encourage you to place your order now to secure the inventory for when the item become available to ship out.

White Glove Delivery
Items that require or are upgraded to our Premium White Glove Delivery service takes 4-6 weeks transit time after the order is processed and shipped out.

Thank you once again for your patience and support during this time.

If you have concerns about your order or estimated delivery times, please reach out to us via email with your order number or the item/s you would like to check on.

The Kathy Kuo Home Team

Final Hours! 4th of July Sale Coupon Code
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Shop Here, Ship Anywhere!

We offer international shipping on all items to countries across the globe—from Australia to Zimbabwe. Bring beautiful design to your very own corner of the world.

CONTINUE SHOPPING

Note: Once you place your order, a Kathy Kuo Home logistics expert will be in touch with your international shipping cost within 2 business days via email. International orders will not be considered final and will not be charged until you approve the international shipping costs.

 

 
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Contact Us

Customer Service

1-888-908-2925 cs@kathykuohome.com

Mon - Fri 9am - 9pm EST

Sat - Sun 12pm - 9pm EST

Interior Design Services

1-888-908-3486 designs@kathykuohome.com

Mon - Fri 9am - 6pm EST

Trade Specialists

1-888-505-3922 trade@kathykuohome.com

Mon - Fri 9am - 6pm EST

Southampton Store

631-377-3213 southampton@kathykuohome.com

Open Wednesday - Sunday,

11:00AM - 5:00PM EST

Closed Mondays & Tuesdays