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Our Shipping Policy

 

Our Customer Service and Shipping Logistics teams are dedicated to getting your purchased items shipped to you as safely and efficiently as possible. Please make sure to read this shipping policy carefully to learn more about how and when your order will ship. If you can't find the information you're looking for, don't forget we're always here to help! Chat, call, or email us, and we'll be in touch shortly.

 

We are delighted to offer FREE standard shipping (Monday through Friday, between 8am and 5pm) for all orders over $100 within the contiguous United States. Orders under $100 are charged a flat-rate shipping cost of $15.

 

Our FREE standard shipping on orders over $100 is defined as below:


For parcel items, standard shipping is defined as a no-signature required delivery to your mailbox, front door, or curbside.

 

For freight items, standard shipping is defined as a signature-required curbside delivery. Standard shipping carriers will NOT carry your delivery up stairs or enter your home under any circumstances. For information about our white glove service, see "Premium White Glove Service" below.

 

Kathy Kuo Home is NOT responsible for any incurred storage fees or held shipment charges should you choose to delay shipment. Kathy Kuo Home is NOT responsible for any charges due to shipping arrangements made without approval from our shipping department.

 

Please call customer service at 888-908-2925 for shipping rates on all orders going to Alaska, Hawaii, Puerto Rico, and any US islands only accessible by ferry. For international shipping information, please learn more below under "International Shipping."

 

Estimated Shipping Times:

 

Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the amount of time your order will be in transit once your order has left the factory.

 

  • -Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
  • -Orders sent via a Freight Carrier are delivered on average 7-15 business days after the order leaves the factory.
  • -Orders sent via a White Glove Service are delivered on average 7-15 business days after the order leaves the factory.

PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do NOT include production time for out of stock or made to order items.


When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery and are responsible for any storage fees or held shipment charges.

 

Premium White Glove Service


Some of our products are oversized, heavy, fragile or one of a kind, and you may elect to use our Premium White Glove Delivery service to ensure that your order arrives safely to your door. If you select white glove delivery at checkout (or otherwise request white glove delivery), you will be charged a $199 Premium White Glove Delivery fee for one order item or a $299 flat rate fee on orders of two items or more. When your order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. Our white glove deliveries are made Monday through Friday, 8 a.m. to 5 p.m.

 

As part of our Premium White Glove Delivery service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials. Our white glove service is UNABLE to provide assembly and construction, move existing furniture, or make any modifications to your home.

 

Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping charges plus a restocking fee will be deducted from your refund.

 

Please contact us ahead of time at 888-908-2925 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.

Assembly

 

Some of our items at KKH require assembly, which may be purchased at checkout for an additional $99. Assembly includes a 30-minute, non-technical assembly (e.g. attaching the legs to a table, inserting hardware, etc.) and does NOT include more involved assembly and construction or home modification (e.g. wiring lighting, hanging artwork, etc.).


Expedited Shipping


Expedited shipping is available on select items for an additional cost. Please email us at cs@kathykuohome.com to inquire about expediting your order.


International Shipping

 

We offer international shipping on all items to countries across the globe. Once you place your order, a Kathy Kuo Home logistics expert will be in touch with your international shipping cost within 2 business days via email. International orders will not be considered complete and will not be charged until you approve the international shipping costs.


Note: Due to size and/or product restrictions, we cannot ship certain items to international destinations. We do not accept returns on international orders.

 

 

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Terms & Conditions

The following brands are excluded from all Kathy Kuo Home promotions: Arteriors, Bella Notte, Cisco, Eloquence, Kingsley Bate, Palecek, Oilo Studio, Simon Pearce Coupon codes are not valid for use on prior purchases and may not be used in conjunction with another promotional code or referral credits and is not transferable. Additional product exclusions may apply.

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Our current 20% OFF sale promotion is available on most items when you use code HOLIDAY20 at checkout. Exclusions may apply.

You can earn a cash back OmniCard Visa® Reward Card on all orders placed today. Your total amount cash back is dependent on your pre-tax order total as follows:

Your Order Total Your Gift Card Total Your Cash Back Savings
$1,500 - $2,999 $50 3.3%
$3,000 - $4,999 $100 3.3%
$5,000 - $6,999 $200 4.0%
$7,000 - $9,999 $300 4.3%
$10,000+ $500 5.0%

Once your order is processed, you will receive your Visa® Reward Card via the email associated with your order within 48 hours. If you do not receive your gift card within 48 hours, please contact cs@kathykuohome.com.

If you make a return or cancellation, your order will be refunded less the amount of your Visa® Reward Card. The offer is not valid on international orders.

Your Omnicard.com Visa Reward Virtual Account will be issued by MetaBank , Member FDIC, pursuant to a license from Visa U.S.A., Inc. Your OmniCard Visa® Reward Card can be redeemed at every internet, mail order and telephone merchant everywhere Visa debit cards are accepted. This OmniCard Visa® Reward Card expires after 6 months. This OmniCard Visa® Reward Card is not reloadable. No cash or ATM access. The OmniCard Visa® Reward Card cannot be used for gambling or to make pre-authorized or recurring bill payments. This OmniCard Visa® Reward Card is not refundable at retail locations. For cardholder services and balance inquiries, visit www.omnicard.com/cards or call 1-877-357-4975.

The below brands are not eligible for the current sale promotion: Arteriors, Bella Notte, Cisco, Eloquence, Kingsley Bate, Palecek, Oilo Studio, Simon Pearce

Coupon codes are not valid in conjunction with this promotion. Additional product exclusions may apply. This offer ends 12/14/19.

Today's Coupon Code Today's Coupon Code Use Code: WISH20