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Our Shipping Policy

 

Our Customer Service and Shipping Logistics teams are dedicated to getting your purchased items shipped to you as safely and efficiently as possible. Please make sure to read this shipping policy carefully to learn more about how and when your order will ship. If you can't find the information you're looking for, don't forget we're always here to help! Chat, call, or email us, and we'll be in touch shortly.

 

We are delighted to offer FREE standard shipping (Monday through Friday, between 8am and 5pm) for all orders over $100 within the contiguous United States. Orders under $100 are charged a flat-rate shipping cost of $15.

 

Our FREE standard shipping on orders over $100 is defined as below:


For parcel items, standard shipping is defined as a no-signature required delivery to your mailbox, front door, or curbside.

 

For freight items, standard shipping is defined as a signature-required threshold delivery into the garage or first dry area of your home. Standard shipping carriers will NOT carry your delivery up stairs or enter your home under any circumstances. For information about our white glove service, see "Premium White Glove Service" below.

 

Please call customer service at 888-908-2925 for shipping rates on all orders going to Alaska, Hawaii, Puerto Rico, and any US islands only accessible by ferry. For international shipping information, please learn more below under "International Shipping."

 

Estimated Shipping Times:

 

Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the amount of time your order will be in transit once your order has left the factory.

 

  • -Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
  • -Orders sent via a Freight Carrier are delivered on average 7-15 business days after the order leaves the factory.
  • -Orders sent via a White Glove Service are delivered on average 7-15 business days after the order leaves the factory.

PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do NOT include production time for out of stock or made to order items.


When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery.

 

Premium White Glove Service


Some of our products are oversized, heavy, fragile or one of a kind, and you may elect to use our Premium White Glove Delivery service to ensure that your order arrives safely to your door. If you select white glove delivery at checkout (or otherwise request white glove delivery), you will be charged a $199 Premium White Glove Delivery fee for one order item or a $299 flat rate fee on orders of two items or more. When your order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. Our white glove deliveries are made Monday through Friday, 8 a.m. to 5 p.m. If you require a weekend delivery, there will be an additional cost on top of the standard Premium White Glove Delivery fee.


As part of our Premium White Glove Delivery service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials. Our white glove service is UNABLE to provide assembly and construction, move existing furniture, or make any modifications to your home.

 

Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping charges plus a restocking fee will be deducted from your refund.

 

Please contact us ahead of time at 888-908-2925 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.

Assembly

 

Some of our items at KKH require assembly, which may be purchased at checkout for an additional $99. Assembly includes a 30-minute, non-technical assembly (e.g. attaching the legs to a table, inserting hardware, etc.) and does NOT include more involved assembly and construction or home modification (e.g. wiring lighting, hanging artwork, etc.).


Expedited Shipping


Expedited shipping is available on select items for an additional cost. Please email us at cs@kathykuohome.com to inquire about expediting your order.


International Shipping

 

We offer international shipping on all items to countries across the globe. Once you place your order, a Kathy Kuo Home logistics expert will be in touch with your international shipping cost within 2 business days via email. International orders will not be considered final and will not be charged until you approve the international shipping costs.


Note: Due to size and/or product restrictions, we cannot ship certain items to international destinations. We do not accept returns on international orders.

 

 

MORE WAYS TO REACH US
Call Us
1-888-908-2925
Hours
9am to 6pm EST Mon. to Fri., 10am to 6pm EST Sat.
Email
cs@kathykuohome.com
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Free Interior Design Service | Kathy Kuo Home
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