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Shipping Information

shipping policy
  • Our standard flat-rate 10% shipping fee is based on your order total and covers the processing, handling, packing and delivery of your order.
  • In-Home Special Care Delivery upgrade is available fragile and/or oversized for best possible delivery experience.

Please call customer service at 888-908-2925 for shipping rates on all orders going to Alaska, Hawaii, Puerto Rico and any US islands only accessible by ferry. For international shipping rates, please check out at our international site.
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Our Shipping Policy

Our standard flat-rate 10% shipping fee is based on your order total and covers the processing, handling, packing and curbside delivery of your order. A $79 In-Home Special Care Delivery surcharge may apply to fragile and/or oversized items. Shipping fees are non-refundable.

Please call customer service at 888-908-2925 for shipping rates on all orders going to Alaska, Hawaii, Puerto Rico, and any US islands only accessible by ferry. For international shipping information, please learn more below under "International Shipping."

In-Home Special Care Delivery

Some of our products are oversized, heavy, fragile or one of a kind and may require an additional $79 surcharge in order to receive the best possible delivery experience. Special Care Delivery is also available to add on to an order for select items where an upgraded delivery experience is recommended.

If In-Home Special Care Delivery is selected at checkout (or otherwise requested), you will be charged an additional $79 shipping fee for one order item, $129 for two order items or a $179 fee on orders of three items or more.

When your In-Home Special Care Delivery order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. In-Home Special Care Delivery is made Monday through Friday, 8 A.M. to 5 P.M.

As part of our In-Home Special Care Delivery Service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials. This service is UNABLE to provide assembly and construction, move existing furniture, or make any modifications to your home. You may add on assembly services at an additional cost at checkout for applicable items.

Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping charges plus a 20% restocking fee will be deducted from your refund.

Please contact us ahead of time at 888-908-2925 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.

Assembly

Some of our items at KKH require assembly, which may be purchased for eligible items at checkout for an additional $99. Assembly is only available in addition to our In-Home Special Care Delivery service. Assembly includes a 30-minute, non-technical assembly (e.g. attaching the legs to a table, inserting hardware, etc.) and does NOT include more involved assembly and construction or home modification (e.g. wiring lighting, hanging artwork, etc.).

Estimated Shipping Times

Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the approximate amount of time your order will be in transit once your order has left the factory:

  • Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
  • Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the factory.
  • Orders sent via a In-Home Special Care Delivery Service are delivered on average 4-6 weeks after the order leaves the factory.

NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do not include production time for out of stock or made to order items. When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our In-Home Special Care Delivery Service, you will be required to make an appointment for delivery and are responsible for any storage fees or held shipment charges.

Expedited Shipping

Expedited shipping is available on select items for an additional cost. Please email us at cs@kathykuohome.com to inquire about expediting your order.

International Shipping

We offer international shipping to countries across the globe. Once you place your order, a Kathy Kuo Home logistics expert will be in touch with your international shipping cost within 3 business days via email. International orders will not be considered complete and will not be charged until you approve the international shipping costs. All international orders are final sale.

NOTE: Due to size and/or product restrictions, we cannot ship certain items to international destinations. We do not accept returns on international orders.

MORE WAYS TO REACH US
Address
161 Hudson St
New York, NY 10013
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NYC Design Showroom
nyc@kathykuohome.com
Call Us
1-888-908-2925
Hours
Mon - Fri 9am to 9pm EST.
Sat - Sun 12pm to 9pm EST.
Email
cs@kathykuohome.com
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Terms & Conditions

Kathy Kuo Home only carries authorized inventory and maintains strong relationships with all of our vendors. As a part of these relationships, we respect our vendors' requests to be excluded from certain promotions.

Only one promo code may be applied per transaction; coupons may not be stacked; coupons cannot be applied to sale items.

Coupon codes are not valid for use on prior purchases and may not be used in conjunction with another promotional code.

Additional product exclusions not listed here may apply.

Please call us at 888-908-2925 or email us at cs@kathykuohome.com if you need assistance with your order.

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Important Shipping Notice

Thank you for your continued support and for shopping at Kathy Kuo Home.

At this time, we are simultaneously experiencing an unprecedented volume of orders while navigating several supply chain and shipping difficulties due to COVID-19 and manufacturing delays. As a result, our customer service team is receiving a much higher than usual number of inquiries.

Your patience and graciousness speaks volumes as we work to respond to every customer service request. Our expert team is dedicated to getting back to you as quickly as possible, and we are diligently working internally to improve our response times.

Please note that due to carrier shipping constraints, we are subject to extended shipping delays from our delivery partners. Please expect potential shipping delays and reach out to our customer service team for your current estimated delivery date. Many of our items are made-to-order or custom pieces, and the shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Once items are in transit, they may take an additional 1-4 weeks to make it to your home.

If you are purchasing a gifting item, we encourage you to place order as early in advance as possible to receive your item by your preferred date.

If you have concerns about your order, please reach out to us via chat, phone or email.

Thank you once again for your patience and support during this time.
The Kathy Kuo Home Team

Thank you for shopping at Kathy Kuo Home! We deeply value your happiness and loyalty and are honored to be a part of your home furnishings and holiday celebrations this year.

That is why we want you to know how important it is to get your holiday shopping done as early as possible this year. Our dedicated team is working diligently on your orders, but we are experiencing an unprecedented volume of orders while navigating global supply chain, manufacturing and shipping delays. Your patience and graciousness speaks volumes as we work to respond to every customer service request.

Here is some important shipping info to know this holiday season:

Gift Items
If you are purchasing a gifting item, we encourage you to place your order as early in advance as possible to receive your item/s in time. Please refer to the product page for an estimated ship date and note that this does not include transit time. If the product page does not have an estimated ship date, please contact us to confirm the item is in stock.

In-Stock & Ready To Ship Items
Items marked in-stock and ready to ship will require order processing time, which varies by warehouse but typically takes 5-10 business days due to decreased warehouse staff and increased demand. Once your order is processed and shipped, delivery is subject to estimated carrier transit times:

In-stock parcel deliveries take 3-7 days transit time after the order is processed and shipped out.

In-stock standard truck deliveries take 2-3 weeks transit time after the order is processed and shipped out.

Made-To-Order or Backordered Items
Made-To-Order, custom or backordered items require extended time for order fulfillment. We encourage you to place your order now to secure the inventory for when the item become available to ship out.

Please note that out-of-stock and made-to-order items will not deliver in time for the holidays.

White Glove Delivery
Items that require or are upgraded to our Premium White Glove Delivery service takes 4-6 weeks transit time after the order is processed and shipped out. Please note that White Glove deliveries will not deliver in time for the holidays.

Thank you once again for your patience and support during this time.

If you have concerns about your order or estimated delivery times, please reach out to us via email with your order number or the item/s you would like to check on.

The Kathy Kuo Home Team

Thank you for shopping at Kathy Kuo Home! We deeply value your happiness and loyalty and are honored to be a part of your home design journey.

Our dedicated team is working diligently on your orders, but we are experiencing an unprecedented volume of orders while navigating global supply chain, manufacturing and shipping delays. Your patience and graciousness speaks volumes as we work to respond to every customer service request.

Here is some important shipping info to know:

Gift Items
If you are purchasing a gifting item, we encourage you to place your order as early in advance as possible to receive your item/s in time. Please refer to the product page for an estimated ship date and note that this does not include transit time. If the product page does not have an estimated ship date, please contact us to confirm the item is in stock.

In-Stock & Ready To Ship Items
Items marked in-stock and ready to ship will require order processing time, which varies by warehouse but typically takes 5-10 business days due to decreased warehouse staff and increased demand. Once your order is processed and shipped, delivery is subject to estimated carrier transit times:

In-stock parcel deliveries take 3-7 days transit time after the order is processed and shipped out.

In-stock standard truck deliveries take 2-3 weeks transit time after the order is processed and shipped out.

Made-To-Order or Backordered Items
Made-To-Order, custom or backordered items require extended time for order fulfillment. We encourage you to place your order now to secure the inventory for when the item become available to ship out.

White Glove Delivery
Items that require or are upgraded to our Premium White Glove Delivery service takes 4-6 weeks transit time after the order is processed and shipped out.

Thank you once again for your patience and support during this time.

If you have concerns about your order or estimated delivery times, please reach out to us via email with your order number or the item/s you would like to check on.

The Kathy Kuo Home Team

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Shop Here, Ship Anywhere!

We offer international shipping on all items to countries across the globe—from Australia to Zimbabwe. Bring beautiful design to your very own corner of the world.

CONTINUE SHOPPING

Note: Once you place your order, a Kathy Kuo Home logistics expert will be in touch with your international shipping cost within 2 business days via email. International orders will not be considered final and will not be charged until you approve the international shipping costs.

 

 
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Contact Us

Customer Service

1-888-908-2925 cs@kathykuohome.com

Mon - Fri 9am - 9pm EST

Sat - Sun 12pm - 9pm EST

Interior Design Services

1-888-908-3486 designs@kathykuohome.com

Mon - Fri 9am - 6pm EST

Trade Specialists

1-888-505-3922 trade@kathykuohome.com

Mon - Fri 9am - 6pm EST