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ABOUT KATHY KUO HOME
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Shipping Policy
 
We offer FREE standard shipping Monday through Friday between 8am and 5pm for all orders within the contiguous United States. Shipping charges do apply to international orders as well as all orders going to Alaska, Hawaii, Puerto Rico, and any US islands only accesible by ferry. Shipping charges may also apply if weekend shipments or deliveries before 8 am or after 5 pm are required. Standard shipping includes a no signature required parcel delivery on small items. For large items, standard shipping includes a signature-required threshold delivery into the first dry area or garage with no stair carries or debris removal.
 
 
Shipping Upgrades
$199 Premium White Glove Delivery Upgrade ($299 flat rate on orders of two items or more) 

What to expect:

  • A 4-hour window, by appointment delivery
  • Stair carry for up to 1 flight of stairs
  • 2 person in-room placement and debris removal
Note: If you miss your scheduled delivery, an additional delivery fee of $75 will be charged. 
 
 
Estimated Shipping Times
Shipping times vary by product. Please refer to an item’s product detail page for the best-estimated shipping time. Log in to My Account for easy access to your item’s product detail page. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. 
 
 
Expedited Shipping
Expedited shipping is available on select items for an additional cost. Please email us to inquire about expediting your order.
 
 
International Shipping
We ship to any country in the world, from Australia to Zimbabwe. Click the flag at the top of the page to select your preferred currency and shipping destination.

 

What to expect at Checkout: All prices at Checkout are shown in your selected international currency. The order total shown covers all costs required to deliver your Kathy Kuo Home order internationally—and it’s guaranteed at the exchange rate in effect the moment you complete your transaction. For example, if you live in the U.S. but wish to ship to a recipient in another country, simply choose your shipping destination, then set your preferred currency to USD. Your order total will be shown in USD at Checkout and is guaranteed to cover all international delivery costs.

 

Note: Due to size and/or product restrictions, we cannot ship select items to international destinations. However, you can still purchase any oversized Kathy Kuo Home product and have it shipped to any country by requesting an International Quote. If your item is too large for standard international shipping, simply contact us for an International Quote, and we will email you a quote in U.S. dollars for the purchase and delivery of that item to anywhere in the world.

 

 

International Returns 

We do not accept returns on international orders. 

 
 
Canada Shipping
We realize that 80% of our Canadian customers live within 60 miles of the border, so we have partnered with Kinek to receive packages conveniently along the border as an alternative to international shipping if you so prefer. 
 
Here is a list of all the KinekPoints you may ship to from Kathy Kuo Home for free. It's safe, efficient, and only costs $5 per package for pick up. Once your package arrives at one of the Kinek border locations, you will receive an Instant Message (SMS) and email notification letting you know it is ready to be picked up at a time of your convenience. Eliminate the need for costly duty, brokerage and shipping costs. 
 
Sign up for free or learn more, simply go to www.kinek.com
 
For orders that are outside of a KinekPoint area, please use our international shipping policy above. 
 
 
Questions? 
Please contact us for an immediate response. We strive to return all emails within 24 hours. Thank you!
MORE WAYS TO REACH US
Call Us
1-888-908-2925
Hours
9am to 9pm EST
Mon. to Fri.
Email
cs@kathykuohome.com
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Free Interior Design Service | Kathy Kuo Home