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ABOUT KATHY KUO HOME
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Our Shipping Policy
 
We offer FREE standard shipping for all orders within the contiguous United States. Standard shipping includes a no signature required parcel delivery on small items. For large items, standard shipping includes a signature-required threshold delivery into the first dry area or garage with no stair carries or debris removal.
 


Shipping Upgrades
 
$199 Premium White Glove Delivery Upgrade ($299 flat rate on orders of two items or more) 

What to expect:

  • A 4-hour window, by appointment delivery
  • Stair carry for up to 1 flight of stairs
  • 2 person in-room placement and debris removal

 
Estimated Shipping Times
 
Shipping times vary by product. Please refer to an item’s product detail page for the best estimated shipping time. Log in to My Account for easy access to your item’s product detail page. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. 

 
 
Expedited Shipping
 
Expedited shipping is available on select items for an additional cost. Please email us to inquire about expediting your order.
 

 
International Shipping
 
We now ship to over 100 countries and territories. Click the flag at the top of our homepage to easily choose your shipping destination and preferred currency. Your order total shown at checkout is guaranteed at the current exchange rate. You can track your international orders hereContact us for a custom quote on oversized items or for any additional questions on your international order. Our team of design specialists is always available to help.
 
What to Expect at Checkout: All product prices are shown in your selected international currency. At Checkout, the order total shown is all–inclusive to cover all costs required to deliver your Kathy Kuo Home order—and it’s guaranteed at the exchange rate in effect the moment you complete your transaction. For example, if you live in the U.S. but wish to ship a gift to a recipient in another country, simply choose your shipping destination, then set your preferred currency to USD. Your order total will be shown in USD at Checkout and is guaranteed to cover all costs.
 
Note: Due to size and/or product restrictions, we cannot ship certain items to international destinations. However, you can still purchase any Kathy Kuo Home product and have it shipped to any country by requesting an International Quote for shipping. Simply contact us for an international quote request and we will email you a quote in U.S. dollars for the purchase and delivery of any item in our collection to anywhere in the world. 
 
 
International Returns
 
We do not accept returns on international orders. 
 
 
Canada Shipping
 
We realize that 80% of our Canadian customers live within 60 miles of the border, so we have partnered with Kinek to receive packages conveniently along the border. 
 
Kinek has created a US Border Network for Canadians. Here is a list of all the KinekPoints you may ship to for from Kathy Kuo Home for free. It's safe, efficient, and only costs $5 per package for pick up. Once your package arrives at one of the Kinek border locations, you will receive an Instant Message (SMS) and email notification letting you know it is ready to be picked up at a time of your convenience. Eliminate the need for costly duty, brokerage and shipping costs. 
 
Sign up for freel or learn more, simply go to: www.kinek.com
 
For orders that are outside of a KinekPoint area, please contact us for an air freight quote.

 
 
Questions?
 
Please contact us for an immediate response. We strive to return all emails within 24 hours.
 
Thank you!
MORE WAYS TO REACH US
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1-888-908-2925
Hours
9am to 9pm EST
Mon. to Fri.
9am to 6pm EST
Sat. and Sun.
Email
cs@kathykuohome.com
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Free Interior Design Service | Kathy Kuo Home