FAQs

FAQs

What is Kathy Kuo Designs?

Kathy Kuo Designs is an interior design service provided by celebrated designer Kathy Kuo and her licensed team of professionals for residential, commercial, and hospitality spaces. Our interior design services are primarily provided online; however, we do offer traditional in-person interior design services to those located within the Tri-State area upon request.

But truth be told, we at Kathy Kuo Designs are MUCH more than just a design service. We offer an easy, friendly, and tailored design experience to all of our clients by combining innovative design technology and creativity with high touch, personable service and access to the most exclusive and customizable designer furniture available online. Find out more on our homepage!

Who is a part of the Kathy Kuo Designs team?

Our talented team of designers have (at minimum!) four-year degrees in interior design, product design, visual design, and/or architecture as well as multiple years of interior design work and experience under their belt. We aspire to elevate your vision for your home and fulfill your design needs as easily and efficiently as possible. Kathy Kuo leads the design team herself and edits and approves every design you will receive.

What makes Kathy Kuo Designs different from other online design services?

Unlike other online design services, we don't just offer a mood board and a shopping list. While mood boards and collages are great for inspiration, they do not let you know how each item will actually fit in your home. At Kathy Kuo Designs, you will instead receive a CAD design schematic with furniture, lighting, décor, and art selection all placed and scaled specifically for your home and floor plans. And unlike most online design services, all of our designers are licensed interior designers with four year degrees who do not make a commission on selling you product.

Additionally, we offer a complimentary consultation (in-person or via phone) so you'll know Kathy Kuo Designs is right for you BEFORE you pay. You will also receive: product procurement with access to exclusive, luxury items you cannot find at big-box retailers; customizable fabrics, upholstery, and furniture; superior shipping logistics and consolidation services; personal shopping and free shipping and delivery. Best of all, your dedicated project manager will be on call for all of your questions and feedback from initial consultation to final installation. Online design doesn't get better than this.

How does it work?

1. Let's Connect You can schedule a complimentary consultation with us here and tell us about your project.
2. Meet Your Designer Work with an accredited designer on your design project, big or small! You'll receive a design schematic with your floor plans and furniture and decor placed to scale.
3. Refine Your Designs Make up to 3 design revisions at no additional cost. We'll fine-tune your design based on your style and budget.
4. Leave The Rest To Us Our concierge team has you covered. From ordering to installation logistics, your dedicated project manager will handle all of the details.

Can I make revisions to the designs I receive?

Absolutely! You can make as many design revisions as you need at no additional cost.

How much do Kathy Kuo Designs services cost?

We charge a $100 design fee for small styling projects
We charge $500 (per room) for a full room design, whether you need all new furniture or are working with existing pieces.

Why do you charge a design fee?

The expertise and dedication you will receive with Kathy Kuo Designs is equivalent to the expertise and dedication you'll find using a traditional interior designer. Our fee is charged to protect the efforts and expertise of our staffed licensed designers as well as the professional design schematics and renderings you'll receive. We believe this is the most cost-effective way to design a beautiful home without losing the guidance and creativity of an expert interior designer.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover.

How do I communicate with my designer?

Our dedicated design team will be available to you throughout the entire Kathy Kuo Designs process. Most clients correspond over the phone or via email, but we are also available to meet in person at our design office location in NYC—whatever works best for you!

How involved is Kathy Kuo in my project?

Very! Kathy Kuo looks over, edits, and approves all designs before they are sent to you, and she is always available to discuss your design project by appointment upon request.

What is a design schematic?

Our design schematics include a complete room design, a floor plan with furniture and decor laid out to scale, and a shopping list with fabric and color recommendations and custom options specific to your space.

How long does a design project take? How long do I have to wait before I receive my design schematic?

Once you finish our Style Quiz or contact us via email, we will schedule your free consultation within 1 week. Following your consultation, you will receive your design within 5 business days per design schematic. Project duration typically varies by project, and a timeline will be determined during your initial consultation.

What happens after my design is complete and approved?

It's time to wait by the door! Your dedicated project manager will place your orders for you and ensure that every piece arrives at your home safely and on time.

How does Kathy Kuo Designs help with shipping and logistics?

All standard shipping is free, and our expert shipping and logistics team is the best in the business. We offer shipping consolidation, white glove delivery, and installation assistance so that every piece you purchase is placed in your home safely and securely. Expedited shipping is also available at the most competitive rates.

What if I don't like my design?

Our team works carefully to understand you, your style, and your desires for the space before crafting your design schematic. However, if you are unhappy with the results, you can consult with your designer once again to discuss changes, and we will provide up to three design revisions free of charge!

How do I start?

You can start your project by taking our Style Quiz. You can also schedule a free consultation, purchase a plan through our website, or send us a floor plan and/or images of your space by emailing designs@kathykuohome.com

I don't have a floor plan of my home. What do I do?

If you don't have a floor plan, we can work off of hand-drawn floor plans with dimension information and create one for you! Just let us know the dimensions of your space and the location of any windows, outlets, or doorways. Photographs of your space are also extremely helpful.

Are there any additional materials you need from me?

Although not required, links to your Pinterest boards or Instagram handle are a great way to help us get a sense of what your design style is and who you are!

What does Kathy Kuo Designs NOT provide?

We are not a design-build company, and therefore we don't offer services for construction, millwork, electrical, HVAC, etc. ourselves, but we'd still love to work with you! We have great partnerships with several design-build firms, so if you are building a house from the ground up or have a commercial project inquiry, please email designs@kathykuohome.com for more information.

Can you work with furniture I currently own?

Absolutely! We're more than happy to incorporate furniture you currently own into your designs.

Can you work with furniture not sold by Kathy Kuo Home?

As licensed interior designers, we have access to thousands of designer products not listed on our site. We also have access to products from other retailers and are definitely willing to work with you if there's an item you absolutely love that we cannot provide. Please note, however, that we cannot manage ordering or make any guarantees concerning shipping, delivery, or quality on items that are not bought through Kathy Kuo Home.

Do you offer Kathy Kuo Designs services for international clients?

Unfortunately, we do not offer Kathy Kuo Designs services for international clients at this time.

Will you also do full renovation build projects?

Yes, we offer traditional design services and can do build work depending on your location and the scale of your project. We can work with you on construction documents, custom millwork, electrical plans, and more. If you are building a house from the ground up or have a commercial project inquiry, contact us for more information.

Ready to Start Your Design Project?

Take our Style Quiz to get started
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Shop Here, Ship Anywhere!

We offer international shipping on all items to countries across the globe—from Australia to Zimbabwe. Bring beautiful design to your very own corner of the world.

CONTINUE SHOPPING

Note: Once you place your order, a Kathy Kuo Home logistics expert will be in touch with your international shipping cost within 2 business days via email. International orders will not be considered final and will not be charged until you approve the international shipping costs.

 

 
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Contact Us

Customer Service

1-888-908-2925 cs@kathykuohome.com

Mon - Fri 9am - 6pm EST

Sat - Sun 12pm - 5pm EST

Interior Design Services

1-888-908-3486 designs@kathykuohome.com

Mon - Fri 9am - 6pm EST

Trade Specialists

1-888-505-3922 trade@kathykuohome.com

Mon - Fri 9am - 6pm EST